Payment / Shipping

For new customers, payment is made by advance payment or via the payment provider Klarna, Stripe or Paypal. Klarna offers the following payment options: credit card, installment purchase, or purchase on account. 

Shipping is insured and handled by DHL. 

Shipping costs within Germany are a flat rate of €10.00. 

Shipping costs within the EU are as follows: up to 10 kg: €20.00; up to 20 kg: €30.00; up to 30 kg: €40.00. 

For larger shipment weights and deliveries outside the EU, please inquire about shipping costs. 

For any questions, please contact shipping@hentronic.eu. 

Klarna Payment Information: In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made directly to Klarna: Invoice: The payment period is 30 days from dispatch of the goods/ticket or, in the case of other services, from the provision of the service. The invoice terms and conditions for purchase on account for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0Installment purchase: With Klarna’s financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount, but no less than EUR 6.95, or under the other terms specified at checkout. Installment payments are due at the end of each month after Klarna sends a monthly invoice. Further information on installment purchase, including the General Terms and Conditions and the European Standard Information for Consumer Credit, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account 
Sofort: Your account will be debited immediately after the order is placed. Direct debit: The amount will be debited after the goods have been dispatched. You will be informed of the date by email. Please list only those payment methods that you actually offer. The use of the payment methods invoice, installment purchase, and direct debit requires a positive credit assessment. For this purpose, we forward your data to Klarna during the initiation and processing of the purchase contract for address and credit checks. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit assessment. 
Further information and Klarna’s terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/use
and for Austria here: 
https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user
General information about Klarna is available at www.klarna.com . Your personal data will be handled by Klarna in accordance with the applicable data protection regulations and as described in Klarna’s privacy policy for Germany/Austria.